Covid-19 has changed the travel industry dramatically, leading to uncertainty for many.
We know that it’s difficult to plan and book holidays when there’s a potential risk that you may not be able to travel later, due to government advice.
That’s why we introduced risk-free flexible bookings to allow you to make any new holiday booking with confidence. This cover is free and automatically added to all UTT holidays. This offer alters our standard Terms and Conditions.
How it works
If travel restrictions are imposed by the government (including in the devolved nations) meaning that your booking cannot go ahead, you will not lose any of the money you have paid. We will create a credit note for you to rebook your holiday at a later date. Note that your reservation is protected through a credit note and not a refund; we try to be equally fair to property owners and guests in this challenging time.
If the travel restrictions are nation wide (including in each of the devolved nations) there is no need to contact us. We will cancel your booking and create a credit note for you to use at a later date.
If, however, your local area enters a tier that prevents travel, we ask that you email us on firstname.lastname@example.org to let us know. We will then issue a credit note as above.
There may be some cases where your reservation is associated with ‘essential work’, and can go ahead, and we ask you to get in touch if that is the case.
Credit notes can be put towards a holiday at the same property for any time, up to a year from the current arrival date.
We ask that any changes are made in good time, and no later than 48 hours before arrival. This is to be fair to our housekeepers.
For extra peace of mind, we have also reduced the deadline for the final payment from 8 weeks to 40 days before the start date of your holidays.
Diolch yn fawr / THANK YOU for your continued support.
We’re working hard to support our customers, staff and housekeepers in this challenging environment.